Finding the right IT partner shouldn’t have to be such a struggle.
There are horror stories out there f terrible technology teams: calls not being returned, data not being released, poor IT support ruining businesses. But not every IT partner out there is like that. There are plenty of IT teams that work with you, not against you.
Here are four tips we’ve put together to help ensure you’re working with the right IT support.
- Do Your Homework
Look into the company’s startup and their history since then. Check out their background, qualifications, and their successes with past clients. Where do they fall short? Getting a sense of their foundation gives you the knowledge to determine if they have what it takes to really meet your needs.
- Make Sure They’re Mature
IT is still a relatively new industry – it’s only been around for just over 30 years. It’s also a very wide-ranging industry. Those who call themselves IT experts range from someone who’s qualified to answer questions about Microsoft Word and someone who has an engineering and business degree and is qualified to advise companies about achieving goals through technology. Make sure you’re working with an experienced, reliable and mature IT team.
- See How They Work
Take a look how your IT team gets work done. Evaluate how the staff treats you, and ask them questions about their hiring process, how they train new employees, and their overall knowledge of the IT industry. You need to ensure they’ll be responsive whenever you need them and that they have a good handle on client service skills.
- Ask The Right Questions
Some things to lookout for – how many managed service clients do the company work with? How long have their client stayed with them? Do they have experience providing IT for your industry? Get all your questions out in the open right away and before you sign a contract so that you ensure you’ll be getting the best possible return on your IT investment.
Not all IT teams are out to get you. With the right support and services, your business will thrive. To start talking to a reliable and experienced IT partner in Baltimore contact KYOCERA Intelligence at ITsolutions@osisit.com or by phone at (800) 875- . 8843