Avoid a Business Crisis with a Proactive Backup and Data Recovery Strategy
Server failure, flood, or fire. Hacking, malware or ransomware. You never know what type of disaster is going to impact your organization, causing catastrophic data loss and sending your technology team into a tailspin. Some businesses seem to be able to weather these types of situations with relative ease, while others fail and eventually go out of business. How can you be sure you’re one of the ones that survive?
Proactive vs. Reactive Backup and Recovery Strategies
In a reactive situation, you’re left scratching your head after a data loss, wondering how that happened. Scrambling to put your systems back together, you’re hoping beyond hope that you don’t lose too many customers in the interim. Employees become frustrated because they don’t have access to key systems and must take and fulfill orders by hand. Customers become annoyed because they can’t log into your website and get immediate access to their order status and history. You may quickly call in a disaster recovery team and attempt to get your business back online–but at what cost?
Now switch gears to what a proactive disaster recovery situation looks like. Your business systems are actively managed by a services partner who has worked with you to create an extensive plan that includes backups and redundancies for not only critical data, but systems as well. Should your building catch fire or be otherwise unavailable, your data is still intact–waiting only for you to find a laptop and a coffee shop with WiFi to get back up and running at minimal levels.
Phones can be quickly re-routed to ring mobile lines and business can get back to normal much more quickly. Sure, you’ve been paying a managed service provider to guide you through–but this disaster recovery is part of their ongoing support to you, so you’re not incurring excessive and unplanned fees to get back online. Your customers may not even notice the interruption.
Getting Business Back to Normal
It’s not hard to find the differences between the reactive and proactive scenarios. What might be challenging is figuring out how to apply these methodologies within your business.
Here are some questions that all businesses should consider:
- What disaster plan do you have in place to recover data on your servers?
- How are you testing your backup and disaster plans?
- How quickly do you need to be back up and running in the event of a server failure? 2 weeks? 2 days? 2 hours?
- How much revenue would you lose if you could not access your server for more than 1 day? 1 week?
If you don’t know the answers to these questions, you could be in a reactive v. proactive recovery situation.
RPO / RTO
A key part of building your proactive disaster recovery plan is defining your recovery point objective (RPO) and your recovery time objective (RTO). Simply put: what does it look like to have your business back online after an emergency, and how long can you afford to be down? Taking the time to fully explore these ideas with your managed services provider before you define your infrastructure buildout ensures that you’re planning effectively for the future and focusing on the core technology needed to bring your business back online.
Cloud Backup and Recovery (DRaaS)
Disaster Recovery as a Service (DRaaS) is yet another of the cloud-based backup and recovery options available for the proactive business leader. Ensuring that your mission-critical customer data and systems have a full and accessible backup in the cloud is one of the first steps in creating an actionable plan for recovery. There are many different tools that your technology partner can call upon to ensure things work seamlessly, but one of the best success measures is access to ongoing and proactive system monitoring.
When your Baltimore organization is ready to become properly prepared in the event of a disaster recovery situation, contact KYOCERA Intelligence via email to ITsolutions@osisit.com or call (800) 875- . We help you plan for the best–and prepare for the worst. 8843