We’re big believers in investing in the number one resource available to a given business – it’s people! That’s why we’re taking this opportunity to recognize our very own Grey Leader for earning his CompTIA Network+ Certification.
You may have heard that industry-leading, award-winning, unbeatable IT services come down to one specific thing; often it’s offering the latest, greatest, fanciest, tech gimmicks (which also tend to be the most expensive).
Depending on who you talk to, you’ll likely hear a lot of different reasons at the core of a business’ success.
Some will say it’s the quality of their products or services…
Others will say it’s their low prices that competitors can’t beat…
Still, more may tell you it’s their marketing strategies…
While that may be true for some, and it may be profitable for many, the reality is that all of those services features listed above? They’re fluff. Incidental. Superfluous.
The KYOCERA Intelligence team knows the truth – at the core of everything we do is our amazing staff. That’s why we commit the resources necessary to invest in our team’s skills, knowledge, and growth as IT professionals.
As a part of our ongoing commitment to ensure that our clients’ networks are truly optimized, we’re excited to announce that Grey Leader, our Help Desk engineer at KYOCERA Intelligence, has passed and achieved CompTIA Network+ certification on August 31, 2018.
“We are extremely proud of Grey”, stated Keith Marchiano VP of IT. “We invest in our engineers to help them stay sharp and educated which gives our clients a highly skilled team to help their business.”
CompTIA Network+ helps develop a career in IT infrastructure covering troubleshooting, configuring, and managing networks.
Network+ ensures an IT professional has the knowledge and skills to:
- Design and implement functional networks
- Configure, manage, and maintain essential network devices
- Use devices such as switches and routers to segment network traffic and create resilient networks
- Identify benefits and drawbacks of existing network configurations
- Implement network security, standards, and protocols
- Troubleshoot network problems
- Support the creation of virtualized networks
Earning this recognition signifies that Grey, and our company as a whole, is committed to the industries best practices when it comes to network design and support.
After all, what really matters in IT? Why, people, of course. Both the end users in your business, and our team of continually growing IT service professionals.
At the root and core of the IT industry (and the industries of its clients) are people. Users trying to get work done on time. Users looking for a way to work from home with ease. Users that want their IT support to pick up the phone when they call.
While fancy new technology is all well and good, it’s only worth it if it meets the user’s needs and improves their experience.
Bottom line: the user experience is the single measurement for the quality of any given solution or service – and that depends entirely on the capabilities and skill sets of those ensuring the technology is operating properly.
That includes IT services.
After all, it wouldn’t mean much to say that people are important when it only means the client’s staff, right?
Just as an effective IT support provider would focus on their client’s user experience, they should also be concerned with their employees’ job environment. One influences the other, and vice versa – happy employees make for happy clients.
What does this actually mean? For one, investing in the employee. That means offering a competitive salary, providing benefits and time off.
Beyond that, a quality business (in any industry) invests time and other resources in their culture. From regular and constructive employee performance reviews to social events, culture is a big part of the on-the-job satisfaction.
Investing in staff members also means recognizing that their knowledge and capabilities are an asset. Arranging for staff members to gain further education and certifications will only increase the quality of service, and the pride those employees take in their work.
Put simply? We believe that IT support providers need to back up their claim about valuing people. In practice, it becomes obvious when it’s just a hollow marketing plot.
This is foundational to everything that KYOCERA Intelligence does – from employee appreciation initiatives to our continual investment in certifications like Grey’s CompTIA Network+. It all adds up to a better culture in our workplace, and a higher quality service delivered to your workplace.
Like this article? Check out Is It Time to Upgrade to the New 8th Gen Intel Core Processor? Education IT Services & Tech Support For Private Schools In Baltimore, Washington, Philadelphia and Throughout The Mid-Atlantic Region, or 10 Critical Things To Look For When Choosing An IT Service Provider to learn more.