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Computer Support Baltimore

 

Many business owners make the mistake of waiting for tech problems to arise before they look for IT support. By the time your computers are down, you’ve already lost more than just the cost of repairs. All the downtime caused by your technical problems and computer lags can lead to:

  • Constantly decreased staff productivity and morale.
  • Potentially lost revenues from missed business opportunities.
  • Damage to client relations and your business’s overall reputation.

That’s why One Source Intelligence IT is dedicated to providing you with Computer and Network Support that goes beyond fixing your information technology once it’s broken: we focus on providing you with PROACTIVE solutions that are about PREVENTING IT problems before they can disrupt your business. Contact us to learn more at (800) 875--8843 or ITsolutions@osisit.com.

Our team of expertly trained support engineers understand that you can’t afford to waste time waiting for technology to catch up to you and your staff. That’s why we work with you as a partner in IT: providing the highest level of technological support so you can concentrate on running your business.

To ensure you can focus on the important tasks of the day and never be held back by your technology, One Source guarantees that with our Computer and Network Support team, you’ll receive:

  • Quick and conscientious responses to your support requests:
    • Whether you call, email, or use our website, our team of technicians respond quickly to your requests from our Managed Help Desk.
    • We listen to your concerns and then ask the right questions to ensure we help you get the results you need as quickly as possible.
    • We answer your IT-related questions and help you with any technical issues you might be experiencing.
    • Our regular remote monitoring and assistance means you get IT support faster: we fix most of your problems right away with our online tools.
  • Request tracking & recording to ensure you always receive the highest care:
    • We monitor all your support requests on our Help Desk, so you always have records of your requests that you can track the status of to make sure you know what we’re doing for you.
    • You determine the urgency of your request and escalate its priority at any time – if you say you need attention right away, we’ll make sure you get it.
  • Improved staff productivity:
    • You’ll save time from our quick and remote help desk support, and your staff won’t lose morale or productivity from constantly fighting with malfunctioning technology.
    • We work to regularly educate you and your staff about how to best use your technology and how to avoid common mistakes or security vulnerabilities, so you get the most value out of your investments.
    • We’ll help train you and your staff in new IT services we provide, so you always adapt to using your technology quickly and easily, saving you money, time, and frustration.

With One Source, you get a team of IT support professionals who do more than just fix your broken computers. We provide you with expert computer and network support to help you better use your information technology every day to improve your productivity and accomplish your long-term goals.

Don’t wait for your computers to break before you get support. Turn instead to your One Source for all your IT needs. To learn more about what we can do for you, schedule a free no-obligation review of your business’s IT by calling us at (800) 875--8843 or emailing us at ITsolutions@osisit.com.