Option 1: Fully Managed IT Solution

Your business would benefit from partnering with a third-party IT provider that offers a fully managed IT services program!

How Do I Determine Which Provider is Right for My Business?

Start by determining which services are a must-have for your organization. Your IT provider is going to be the only IT resource available to your organization to address any strategy or issues that may occur. You want to make sure the package you choose includes everything from Help Desk to strategic IT planning for a truly comprehensive experience.

Even though an IT services package claims to be “all-inclusive”, “comprehensive” or “fully managed”, doesn’t mean you will receive everything that you think you will. Make sure you confirm which services are included in this blanket package before you sign anything to avoid a costly switch in providers!

The last rule of thumb is to look for a provider with a proven track-record within your industry and company size for the best results.

Common Services to Expect from a Fully Managed IT Package

  • Reduced Downtime
  • Complete Vendor Management
  • Peace of Mind
  • Support Whenever You Need It
  • A Team of Experts at Your Disposal
  • Strategic IT Planning
  • Proactive Network Administration

Option 2: Limited Managed Services with Outsourced Help Desk

Your business would benefit from a third party that can provide you some proactive management, provide help desk support for your employees when they need it, and helps protect your business from security risks.

Here are your next steps:

Choose an IT provider with Help Desk hours available and help you with strategic business initiatives. Look for a provider with a proven track-record within your industry and company size for the best results.

Why it makes sense:

IT is important to the success of your company’s day-to-day operation. This type of IT support is ideal for companies who need support right away to keep their employees productive, help them with growth, management of the IT, but really do not need much of an onsite presence. The good news? This is more cost efficient than fully managed IT services, but still provides your business with IT strategy and management it needs to meet the needs of your people and customers. This company should be able to manage all your IT vendors- internet service provider, printers, line of business applications, etc.

Look to an outside technology expert to analyze your operations and provide a recommendation for the best technology to help your business grow and succeed.

Why it makes sense:

Your business is not running at the mercy of your technology, but is growing! – therefore, it makes sense to let your technology inform every other strategic decision for your business. An IT Strategy for your business can be developed with the help of an outside resource and managed by them as well.

Additional Considerations:

No matter what type of IT solution you have in place, one of the most important considerations to have on your radar is IT security. Just one breach or natural disaster could put you out of business forever!

This IT provider should have a strong handle on providing strong network administration and IT management capabilities as part of your service.

Confirm with your new IT resource that someone will be actively monitoring your data and firewall; and will be performing backups, updates, and patches to ensure your data is protected on all sides. If your IT team cannot provide these services, we recommend hiring an additional IT Security firm to cover your bases – you can never be too careful about IT security!

Option 3: Pay-As-You-Go Help Desk

Your business would benefit from purchasing block time hours for Help Desk support from a break-fix computer repair company! This method allows you to pay for only the services you need, as you need them.

Here are your next steps:

Choose a computer repair company with Help Desk hours available that matches your price range and strategic business initiatives. Look for a provider with a proven track-record within your industry and company size for the best results.

Why it makes sense:

IT is important, but not critical to the success of your company’s day-to-day operation. This type of IT support is ideal for companies who are able to wait a few hours to a few days before they receive the support that they need. The good news? This can be a very cost-effective type of IT support when you are not reporting issues very frequently.

Appoint a somebody within your organization to manage the relationship with your break-fix company, and maintain your IT platforms, subscriptions, equipment, and providers.

Why it makes sense:

The volume of users you have that utilize devices and software does not constitute a full-time or proactive solution at your fingertips. Your technology liaison can easily manage the upgrade of new devices on a case-by-case basis, along with the subscriptions and support needed for your platforms, subscriptions, and providers. This person does not need to be an IT expert, they will just need to be the person who “owns” these processes and services.When you are ready to grow and take your business to the next level, look to an outside technology expert to analyze your operations and provide a recommendation for the best technology to help your business grow and succeed. This resource may or may not be the company you look to for your Help Desk services.

Why it makes sense:

Your business is not running at the mercy of your technology – therefore, it doesn’t make sense to let your technology inform every other strategic decision for your business. An IT Strategy for your business can be developed with the help of an outside resource and managed internally by your leadership team.

Additional Considerations:

No matter what type of IT solution you have in place, one of the most important considerations to have on your radar is IT security. Just one breach or natural disaster could put you out of business forever!

Confirm with your new IT resource that someone will be actively monitoring your data and firewall; and will be performing backups, updates, and patches to ensure your data is protected on all sides. If your IT team cannot provide these services, we recommend hiring an additional IT Security firm to cover your bases – you can never be too careful about IT security!

And remember, if you think you are beginning to outgrow this solution (you have a large addition of device users, you implement a new type of technology that helps you run your business, etc.), it’s time to look to another method of support for your business.

Ready to get started?  Call One Source Imaging Solutions today to learn more.