MRW Lawns, located in LaPlata, Maryland, is a family owned lawn care company. They began discussions with our sales representative in October 2014 as their leases on 3 printer/copiers were coming to maturity in March of 2015. As Chris, sales representative, began these discussions, he uncovered that MRW Lawns was looking to be more efficient with their mobile workforce and the technology they were using was limiting. Chris engaged our IT division to meet with the owners of MRW Lawns to discuss their technology needs.
The Situation: A Need for Greater Insight into How Technology Can Be Used to Enhance Mobility Amongst Their Workforce While Improving Business Operations
Up to this point, MRW Lawns had only thought of KYOCERA Intelligence for their copiers and printers. They had utilized 2 outsourced computer repair companies over the past 12 months and none of them had consulted with them about how technology could improve their business. We had several in person meetings with the client to understand their business and consult with them to provide solutions to become a true partner for MRW Lawns.
In discussions we had with the two owners, it was discovered that they were having constant issues with laptops they used in their vehicles. They utilized these laptops to provide a daily service itinerary for their field technicians, who could then update invoices/statements in real time at their customer’s site, then print out the invoice for the client. These laptops would be problematic, often resulting in:
- The inability to print an invoice
- Decreased cash flow
- Missed revenue opportunities.
They were spending a lot of time and money trying to repair laptops and this was hindering their operations. Also uncovered in these consultative discussions was that they were looking to improve their customer service and implement a call center. After gathering this information, we worked to provide a comprehensive solution for MRW Lawns.
The Solution: A Consultative Approach to Technology – Offering Guidance and Expertise to Help Them Improve Client Service
We worked directly with their line of business application, which is the heartbeat of their business, to put together a mobile solution for their employees who operate in the field directly with their customers. We also provided them a managed IT solution that has improved the efficiency of their network and stabilized a server environment that was in danger of failing.
We also worked with the owners to improve cash flow by providing a monthly payment for everything instead of them laying out a lot of capital to purchase the equipment. In the end, our consultative approach helped their business become more efficient and improve the service they provide to their clients.
Our virtual CIO services not only solidified a long term, loyal client for us, but also allowed a small family owned business to improve revenues, cash flow, productivity, and efficiency.
Contact KYOCERA Intelligence at (800) 875- or send us an email at 8843ITsolutions@osisit.com for more information on our vCIO services wherein we offer the guidance and expertise you need to align your technology with your business goals.