The KYOCERA Intelligence difference is a result of our process, our people, and our metrics-driven results. We have the right tools in place to analyze, prioritize, and strategize in order to make the smartest technology decisions for your business.
We Look at the Big Picture – We identify your current technology issues and opportunities, and institute a plan to address risks and maximize opportunities.
Detailed and Meticulous Onboarding – We allocate our resources up front so you don’t have to allocate yours. Our “Simple to Switch” proven onboarding process makes it easy and efficient to switch MSP providers – a smart technology move.
We Benchmark Technology Against Best Practice Standards – Our approach to continual standards alignment and our own best practices helps to identify risks and pitfalls that may adversely affect your business. With our proprietary benchmarking process, we have years of data for comparison.
We Create a Roadmap/Plan for Your Business – We create a multi-year plan that aligns with your business planning cycle and supports your business and technology initiatives. The detailed roadmap is derived from the hard data gathered from our fully vetted benchmarking process.
We only hire top-tier individuals who pass a rigorous evaluation and onboarding training to measure their ability to make critical decisions under pressure. Our teams are made up of highly qualified technicians who receive continual education to remain sharp. With the caliber of the people we hire, we’re able to solve problems faster and more efficiently, and provide a higher level of service to every customer.
Our “AMAZING Client Experiences” corporate culture says it all. Our teams are given the resources to proactively guide our clients through best practice standards and reduce the frequency of incidents that stand in the way of business growth and success.
OUR METRICS-DRIVEN RESULTS
We drive down noise that negatively impacts your business through a unique process to identify patterns and chronic issues and solve them at the root cause. Our business model is based on a proven process with defined metrics that deliver measurable results. Our recommendations are based on facts from the benchmarking score cards, not gut reactions. Each service delivery area of our managed services program has a distinct set of metrics and objectives associated with each role in the program.
The old way of managing customer expectations in IT doesn’t work for successful, thriving businesses. IT providers that claim to have real-time response and use service-level agreements to manage client expectations do not work in today’s business climate.
We work around the clock for our customer to make certain your IT systems are up and running.
We respond to 100% of our service requests on the same day they are received. We resolve 70% of today’s requests today, guaranteed.
If for any reason you are not satisfied, you can change plans or invoke cessation of service and we will work with you on a 60-day transition plan to the provider of your choice.
For more information, contact the KYOCERA Intelligence experts at (800) 875-8843 or ITsolutions@osisit.com.